Refund & Cancellation Policy

1 · Scope

This policy applies to license fees and annual maintenance charges (AMC) paid by schools ("Subscribers") for the Clicknify Schools platform. Fee payments collected by schools from parents and students through the platform are governed by the school's own refund policies — Clicknify does not hold or process those funds.

2 · Free trial

Every new school account begins with a 7-day free trial. No payment is required or collected during the trial. If you choose not to continue after the trial, your account is automatically suspended and no charges apply.

3 · License fee refund

If you are dissatisfied with the Service within the first 15 days of activating a paid plan, you may request a full refund of the license fee. After 15 days, the license fee is non-refundable as it covers setup, migration support, and initial configuration.

4 · AMC refund

The annual maintenance charge is billed annually in advance. If you cancel mid-cycle:

• Within the first 30 days of an AMC period — pro-rata refund for the unused months.
• After 30 days — no AMC refund, but your access continues until the period ends.

5 · How to request a refund

Email billing@clicknifyschool.com with your school name and invoice number. We acknowledge within 2 working days and process approved refunds within 7–10 working days to the original payment method.

6 · Data after cancellation

On cancellation, your data remains available for export for 30 days. After that, it is deleted from active systems and purged from backups within 90 days, per our Data Processing Agreement.

7 · Exceptions

• Custom development or integration work quoted separately is non-refundable once delivered.
• If the Service is materially unavailable for more than 72 consecutive hours due to a fault on our side, you are entitled to a pro-rata credit for the affected period regardless of timing.

8 · Contact

Billing queries: billing@clicknifyschool.com. General support: support@clicknifyschool.com.